Frequently Asked Questions (FAQ)


Why haven't you come out with .... ?

We are constantly coming out with new designs. On average, a new GIANTmicrobes® design is released about every 6 weeks, though they tend to be released together in groups every quarter.

I think you should have a microbe of ....

If you'd like to make an unsolicited submission, please write to us at  GIANTmicrobes Suggestions.

Is your site secure?

Yes. The site is protected by a GoDaddy SSL security certificate. After you select your items and enter your shipping address, the security system will activate and only then will the site request sensitive credit card information. (Depending on your browser, there should be an indication that the security certificate is active -- for example, a small lock appears on Internet Explorer browsers.)

Do you ship to .... ?

Giantmicrobes ships to most countries around the world. For the UK, Middle East, Eastern Europe and South Asia please order from our Giantmicrobes UK website. For Europe please order from our distribution partners in German, Spain or the Netherlands.

How much will it cost to ship to .... ?

Shipping rates are determined by the size and destination of the order. Please select your items and enter the shipping destination on the shipping page. Our system will calculate the shipping costs for you.

How long will it take my order to get to .... ?

All orders made on our UK website are shipped from the UK to the UK using Royal Mail. If you choose First Class your order generally arrives 2-3 days after placing your order. If you need it by the next day please telephone your order before 12 noon and we will ship by Special Delivery. If your delivery address is outside of the UK then please allow 7-10 working days.

How can I get the tracking number for my order?

After you place your order, you will receive an order confirmation email from us.

I provided an email address and selected an appropriate shipping option, but I have not received any emails...

Please make sure that anti-spam programs have not blocked our messages, as this is the most common cause of missing emails.

What is your return & refund policy?

We accept returns of unused items, in their original packaging with hang tags, up to 30 days from the date of delivery. Include a copy of your packing list and a note indicating whether you would like an exchange or a refund. Be sure to include your order number, name, address, and phone number. Mail your return to:

Giantmicrobes Returns
Chene Court,
Poundwell Street
Devon PL21 0QJ
Upon receipt of your return, we will issue a credit, less the original shipping and handling costs.

If you are returning a gift and do not want the refund to go to the purchaser, include a note with your name, address and phone number. Your refund will come in the form of a cheque within 30 days of receipt of your return.

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