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Frequently Asked Questions (FAQ)
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Why haven't you come out with .... ?
We are constantly coming out with new designs. On average, a new GIANTmicrobes® design is released about every 6 weeks, though they tend to be released together in groups every quarter.
I think you should have a microbe of ....
Please review our Unsolicited Submission Policy. After reading our policy, if you'd like to make an unsolicited submission, please write to us at .
Is your site secure?
Yes. The site is protected by a Thawte SSL security certificate. After you select your items and enter your shipping address, the security system will activate and only then will the site request sensitive credit card information. (Depending on your browser, there should be an indication that the security certificate is active -- for example, a small lock appears on Internet Explorer browsers.)
Do you ship to .... ?
Giantmicrobes, Inc. ships all over the world. After you select your items, please choose your country from the drop-down list on the shipping page.
How much will it cost to ship to .... ?
Shipping rates are determined by the size and destination of the order. Please select your items and enter the shipping destination on the shipping page. Our system will calculate the shipping costs for you.
How long will it take my order to get to .... ?
For US domestic orders, click here for shipping estimates. For non-US orders average shipping time via US International Mail is two to four weeks, depending on customs. (Please note: During holiday periods, shipping times can exceed estimates for all carriers.)
How can I get the tracking number for my order?
After you place your order, you will receive an order confirmation email from us. When your order is actually boxed and shipped, you will receive a second email which will contain your tracking number. (Please note: You will only receive a tracking number if you have (a) provided a billing email address during the check-out process and (b) selected UPS or FEDEX as your shipping method.)
I provided an email address and selected an appropriate shipping option, but I have not received any emails...
Please make sure that anti-spam programs have not blocked our messages, as this is the most common cause of missing emails.
What is your return & refund policy .... ?
If you would like to cancel your order, please contact us as soon as possible (since we cannot cancel the order once it has shipped). If you would like to return your order, please do so within 7 days in the original packaging and in an unused condition for a full refund less postage costs. If your orders fails to arrive after 30 days from order placement, please let us know and we will endeavor to resolve the issue, either by reshipping the package or refunding your payment where appropriate.
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