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Frequently Asked Questions (FAQ)

Why haven't you come out with .... ?

We are constantly coming out with new designs. On average, a new GIANTmicrobes design is released about every 6 weeks, though they tend to be released together in groups every quarter.

I think you should have a microbe of ....

Your suggestions are very important to us as we consider new design possibilities. If you'd like to recommend a favorite microbe, please email us at: .

Is your site secure?

Yes. The site is protected by a Thawte SSL security certificate. After you select your items and enter your shipping address, the security system will activate and only then will the site request sensitive credit card information. (Depending on your browser, there should be an indication that the security certificate is active -- for example, a small lock appears on Internet Explorer browsers.)

Do you ship to .... ?

Giantmicrobes UK Ltd. ships all over the world. After you select your items, please choose your country from the drop-down list on the shipping page. Shipping times times vary depending on selected shipping method. Within the United Kingdom, normal shipping times are approximately 5 working days.

How long will it take my order to arrive .... ?

Orders are generally shipped the day the order is placed, except during holiday periods when high order volume can result in delays up to several days. Shipping times times vary depending on selected shipping method. Within the United Kingdom, normal shipping times are approximately 5 working days.

How much will it cost to ship to .... ?

Shipping rates are determined by the size and destination of the order. Please select your items and enter the shipping destination on the shipping page. Our system will calculate the shipping costs for you.

I provided an email address and selected an appropriate shipping option, but I have not received any emails...

Please make sure that anti-spam programs have not blocked our messages, as this is the most common cause of missing emails.

What is your return & refund policy .... ?

If you would like to cancel your order, please contact us as soon as possible (since we cannot cancel the order once it has shipped). If you would like to return your order, please do so within 7 days in the original packaging and in an unused condition for a full refund less postage costs. If your orders fails to arrive after 30 days from order placement, please let us know and we will endeavor to resolve the issue, either by reshipping the package or refunding your payment where appropriate.
 


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